Frequently Asked Questions

No, registration is not required to create an exchange order. Our service offers a seamless experience without mandatory sign-ups.

Our service operates 24/7. You can create an exchange request at any time, day or night.

The processing time for an application usually does not exceed 10-15 minutes from the moment we receive your funds. The total speed depends on the currency pair and network confirmations.

Yes, verification is required for some bank card payments to ensure security. This is a one-time process and usually takes no more than 5 minutes.

You will need to take a photo of your card against the background of our website. For your security, you can cover all data except for the first four and last four digits of the card number and the cardholder's name.

First, please ensure that the funds have actually been debited from your account. If they have, please contact our support team with your order ID. We will investigate the issue and resolve it for you as quickly as possible.

After creating your order and completing card verification (if required), you must transfer the specified amount to the account details provided on the exchange page. Your order will be processed once we confirm receipt of your funds.

Once you create an application, a unique wallet address for your deposit will be provided. You need to transfer the exact amount of cryptocurrency to this address. Your application will be processed after the required number of network confirmations.

You will need to transfer the required amount from your e-money wallet (e.g., Perfect Money, Payeer) to our wallet, whose details will be shown on the transaction page.